At Pavithra Gold, we are committed to ensuring a secure and timely delivery of your orders. Please review our shipping policy below to understand how we process and deliver your purchases.
1. Shipping Coverage
- We currently ship orders across India.
- International shipping is not available at this time.
2. Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed after 6:00 PM or on weekends/public holidays will be processed on the next working day.
3. Shipping Methods & Timelines
We partner with trusted courier and logistics providers to ensure safe delivery. Estimated delivery times are:
- Metro Cities: 2–4 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 7–10 business days
Note: Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, natural calamities, strikes, or government restrictions.
4. Shipping Charges
- Free Shipping is offered on all orders above ₹10,000.
- For orders below this amount, a standard shipping fee will apply at checkout.
5. Order Tracking
- Once your order has been dispatched, you will receive a tracking number via email and/or SMS.
- Customers can track their orders through our courier partner’s website or our order tracking page.
6. Packaging & Safety
- All products are securely packaged to ensure safe delivery.
- For gold and jewelry items, tamper-proof and insured packaging is used.
- Please do not accept the package if it appears tampered with or damaged.
7. Delivery Policy
- Deliveries will only be made to the shipping address provided at checkout.
- Customers must provide accurate delivery details. Pavithra Gold is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
- In case of missed deliveries, our courier partner will attempt redelivery as per their policies.
8. Delayed or Lost Shipments
If your order has not arrived within the expected timeframe, please contact us at:
Email: support@pavithragold.com
Phone: +91 94470 73515
We will investigate the issue with our logistics partner and provide updates.
9. International Shipping
- Currently, we do not provide international shipping.
10. Changes to Shipping Policy
- This policy may be updated from time to time without prior notice.
- Customers are encouraged to review the latest version on our website.
