At Pavithra Gold, we are committed to providing you with reliable and exceptional customer service. Please review our Support Policy to understand how we assist you with our products and services.
2. Support Availability
Support is available during our regular business hours:
- Monday to Friday: 9:00 AM – 6:00 PM (IST)
- Please note that support services are not available on weekends and public holidays.
3. Types of Support
- Technical Support: We provide assistance with technical issues related to our ecommerce website, such as navigation, account setup, product searches, and website functionality.
- Order Support: Our team is available to help customers with inquiries related to orders, including order status, tracking, cancellations, and returns.
- Product Support: We offer guidance and information regarding our products, including product specifications, sizing, materials, and any other related queries.
4. Response Time
- We strive to respond to all customer inquiries within 24 hours during business days.
- However, response times may vary depending on the complexity of the issue and the volume of support requests received.
5. Escalation Process
- If a customer feels their issue has not been adequately addressed or resolved, they can request to escalate the matter to a supervisor or manager. Details regarding escalation procedures will be provided upon request.
6. Limitations of Support
- While we make every effort to provide comprehensive support, there are certain areas beyond the scope of our assistance. These include third-party software or services, customer device compatibility, and internet connectivity issues.
7. Feedback and Suggestions
- We welcome feedback and suggestions from our customers to help us improve our services. Customers can provide feedback through the contact channels mentioned above or via our website's feedback form.
8. Policy Updates
- Please note that this support policy is subject to change without prior notice. It is the responsibility of the customers to review the latest version available on our website.
